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Senior Manager, Customer Success

Posted 16 days agoViewed

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💎 Seniority level: Manager, 10+ years

📍 Location: USA, PST, MST

💸 Salary: 203000.0 - 230000.0 USD per year

🔍 Industry: SaaS enterprise software

🏢 Company: Tines👥 101-250💰 $50,000,000 Series B 9 months agoInformation ServicesIndustrial AutomationSecurityData IntegrationCyber SecurityEnterprise SoftwareSoftware

⏳ Experience: 10+ years

🪄 Skills: LeadershipData AnalysisProcess improvementAnalytical thinkingCustomer SuccessSaaS

Requirements:
  • 10+ years of customer success management experience at a SaaS enterprise software company.
  • 5+ years managing a Customer Success portfolio with oversight of a team.
  • Strong operational excellence and focus on process improvement.
  • Technical savvy with experience in Enterprise SaaS Software in IT or Security.
  • Analytical, problem-solving mindset with strong communication skills.
  • Demonstrated leadership qualities and a track record of strategic engagement with Fortune 500 companies.
Responsibilities:
  • Lead a team of Customer Success Managers, fostering growth and driving operational excellence.
  • Drive process and programs across the customer lifecycle to improve outcomes and achieve business impacts.
  • Monitor KPI’s, focusing on growth and expansion within the Strategic/Enterprise accounts.
  • Partner with sales teams to execute strategies for expansion and renewals.
  • Coach and mentor team members for tailored success and adoption plans.
  • Shape and evolve the customer engagement model and collaborate with cross-functional teams.
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