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Customer Success Operations Manager

Posted about 1 month agoViewed

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💎 Seniority level: Manager, 4+ years

📍 Location: United States

💸 Salary: 131000.0 - 154000.0 USD per year

🔍 Industry: Customer service software

🏢 Company: Gladly👥 101-250💰 $40,000,000 4 months agoCustomer ServiceComputerTechnical SupportSaaSInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: Project ManagementData AnalysisSalesforceReportingProcess improvementCRM

Requirements:
  • 4+ years Sales Operations experience at a software company.
  • Deep knowledge of Salesforce functionality and best practices; certification is a plus.
  • Familiarity with sales technology stack including Outreach, ZoomInfo, LinkedIn Sales Navigator.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Strong project management skills including organization and prioritization.
  • Detail-oriented and process-driven.
  • Proactive problem-solving attitude.
Responsibilities:
  • Partner with sales managers to build better processes and policies.
  • Identify process challenges and improve existing processes.
  • Design reports and dashboards.
  • Supervise key data and maintain reporting processes.
  • Ensure data hygiene and improve data gathering and reporting.
  • Assist in Marketing to Sales handoff, including lead management.
  • Drive technology stack improvements for sales goals.
  • Communicate changes and train teams on new processes.
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