ApplySenior Customer Success Operations Manager
Posted about 2 months agoViewed
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💎 Seniority level: Senior, 5+ years in Customer Success Operations, 2+ years with VP+ level stakeholders
📍 Location: United States
💸 Salary: 140000.0 - 190000.0 USD per year
🔍 Industry: Frontend Cloud, SaaS
🏢 Company: Vercel👥 251-500💰 $150,000,000 Series D about 3 years agoInternetDeveloper PlatformAppsSoftware
⏳ Experience: 5+ years in Customer Success Operations, 2+ years with VP+ level stakeholders
🪄 Skills: LeadershipSalesforceStrategyCommunication Skills
Requirements:
- 5+ years of experience in Customer Success Operations or Sales Operations.
- 2+ years working with VP+ level stakeholders.
- Analytics experience with Excel for capacity planning and forecasting.
- Salesforce experience for reporting and dashboards.
- Familiarity with GTM SaaS applications and ability to learn new tools.
- Experience in managing complex project cycles effectively.
- Strong prioritization skills in a fast-paced setting.
Responsibilities:
- Collaborate with Customer Success leadership and Revenue Operations to improve operational processes and define customer playbooks.
- Enhance existing systems for GTM efficiency, automate processes, and manage operational cadences, such as renewal forecasting and business reviews.
- Support key initiatives and resolve GTM requests from the field.
- Create and maintain enablement assets on playbooks and training materials.
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