Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Support Associate (West Coast - Remote)

Posted 5 days agoViewed

View full description

💎 Seniority level: Entry, 1+ years

📍 Location: Arizona, Utah, New Mexico, Oregon, Washington, Pacific Time, NOT STATED

💸 Salary: 17.55 USD per hour

🔍 Industry: Web development and design

🏢 Company: Squarespace👥 1001-5000💰 Post-IPO Secondary about 1 year agoDeveloper ToolsPublishingE-Commerce PlatformsWeb DesignSoftware

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Written communicationTroubleshootingCustomer support

Requirements:
  • Open availability to work a 40-hour week, including weekends and holidays.
  • Minimum of 1 year of experience in a customer-facing role.
  • Strong written communication skills, including spelling and grammar proficiency.
  • Ability to decode conversations and identify underlying issues.
  • Skill in prioritizing competing requests effectively.
  • Familiarity with the Squarespace platform.
  • Reliable WiFi and a distraction-free personal workspace.
  • Must reside in: Arizona, Idaho, Utah, New Mexico, Oregon, or Washington.
Responsibilities:
  • Respond to customer-submitted live chats and emails promptly.
  • Engage primarily via Live Chat to provide customer support.
  • Troubleshoot issues related to accounts, billing, domains, and other inquiries.
  • Achieve targets in Quality, Productivity, and Customer Satisfaction.
  • Stay informed about new product features and improvements.
  • Identify and escalate isolated customer experiences.
Apply

Related Jobs

Apply
🔥 Customer Support Associate (West Coast - Remote)
Posted 5 days ago

📍 Arizona, Utah, New Mexico, Oregon, Washington

🧭 Full-Time

💸 17.55 USD per hour

🔍 Design-driven platform for online presence

  • Open availability to work a 40-hour work week that spans weekends and holidays.
  • 1+ years customer-facing experience in a similar role (retail, hospitality, online support).
  • Expertise with written communication and spotting spelling and grammar errors.
  • Proficiency with decoding conversations and aligning on end goals.
  • Ability to prioritize competing requests and familiarity with Squarespace platform.
  • Consistent and dependable Wi-Fi and a distraction-free personal workspace.

  • Respond to customer-submitted live chats and emails in a timely manner.
  • Troubleshoot and guide customers through questions related to their account, billing, and domains.
  • Meet targets across Quality, Productivity, and Customer Satisfaction metrics.
  • Stay updated on new product features and improvements.
  • Identify isolated customer experiences and escalate important issues.

Written communicationTroubleshootingCustomer support

Posted 5 days ago
Apply