Customer Support Associate (West Coast - Remote)

Posted 5 days agoViewed

💎 Seniority level: Entry, 1+ years

📍 Location: Arizona, Utah, New Mexico, Oregon, Washington, Pacific Time, NOT STATED

💸 Salary: 17.55 USD per hour

🔍 Industry: Design-driven platform for online presence

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Written communicationTroubleshootingCustomer support

Open availability to work a 40-hour work week that spans weekends and holidays.
1+ years customer-facing experience in a similar role (retail, hospitality, online support).
Expertise with written communication and spotting spelling and grammar errors.
Proficiency with decoding conversations and aligning on end goals.
Ability to prioritize competing requests and familiarity with Squarespace platform.
Consistent and dependable Wi-Fi and a distraction-free personal workspace.

Respond to customer-submitted live chats and emails in a timely manner.
Troubleshoot and guide customers through questions related to their account, billing, and domains.
Meet targets across Quality, Productivity, and Customer Satisfaction metrics.
Stay updated on new product features and improvements.
Identify isolated customer experiences and escalate important issues.

Posted 5 days ago

📍 Arizona, Utah, New Mexico, Oregon, Washington

🧭 Full-Time

💸 17.55 USD per hour

🔍 Web development and design

Open availability to work a 40-hour week, including weekends and holidays.
Minimum of 1 year of experience in a customer-facing role.
Strong written communication skills, including spelling and grammar proficiency.
Ability to decode conversations and identify underlying issues.
Skill in prioritizing competing requests effectively.
Familiarity with the Squarespace platform.
Reliable WiFi and a distraction-free personal workspace.
Must reside in: Arizona, Idaho, Utah, New Mexico, Oregon, or Washington.

Written communicationTroubleshootingCustomer support

Posted 5 days ago

🔧 Requirements