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Caseworker

Posted 8 days agoViewed

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💎 Seniority level: Junior, 1 year

📍 Location: Canada

💸 Salary: 41200.0 - 63360.0 CAD per year

🔍 Industry: Pharmaceutical and biotechnology

🏢 Company: global

🗣️ Languages: English, French

⏳ Experience: 1 year

🪄 Skills: Data AnalysisAnalytical SkillsCustomer serviceMicrosoft OfficeDocumentationComplianceMarket Research

Requirements:
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, or similar vocations generally obtained through a two-year associate's degree program or equivalent experience.
  • A minimum of one (1) year experience in customer service is required.
  • Bilingual (French/English) is an asset.
  • Ability to multitask and strong attention to detail.
  • Strong problem-solving skills and experience in the medical and pharmaceutical field is an asset.
  • Working knowledge of Word, Excel, and Outlook.
Responsibilities:
  • The management of the assigned projects and/or cases.
  • Adherence to the general company processes.
  • Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
  • Administer and adhere to case-management protocols, including clinical monitoring and ongoing patient follow-up.
  • Implementing pharmaceutical and biotechnology related market research initiatives.
  • Document each activity in program specific database.
  • Participate in ongoing refresher training and provide feedback regarding current protocols.
  • Training new caseworkers and reporting all Adverse Events to the appropriate units.
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