Caseworker

Posted 9 days agoViewed

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💎 Seniority level: Entry, 1 year

📍 Location: BC, AB, MB, SK

💸 Salary: 41200.0 - 63360.0 CAD per year

🔍 Industry: Pharmaceutical

🏢 Company: global

🗣️ Languages: English, French

⏳ Experience: 1 year

🪄 Skills: Microsoft ExcelProblem SolvingCustomer serviceAttention to detailComplianceMicrosoft Office SuiteMarket Research

Requirements:

Broad training in business administration, accountancy, sales, marketing, or related fields.
Completion of a two-year associate's degree program or equivalent experience.
Minimum of one year experience in customer service.
Bilingual in French and English is an asset.
Ability to multitask and strong attention to detail.
Strong problem-solving skills.
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Microsoft Word, Excel, and Outlook.

Responsibilities:

Management of assigned projects and/or cases.
Adhere to company processes and protocols.
Implement call-center programs providing support on funding, access, and compliance.
Administer case-management protocols including monitoring and reporting.
Conduct market research with healthcare professionals.
Document all activities in a program-specific database.
Participate in training and provide feedback on protocols.
Report all Adverse Events.

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Administer case-management protocols including clinical monitoring, data collection, and patient follow-up.
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Participate in ongoing training and provide feedback on protocols and processes.
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Minimum of one (1) year experience in customer service.
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Strong problem-solving skills and attention to detail.
Working knowledge of Word, Excel, and Outlook.

The management of the assigned projects and/or cases.
Adherence to the general company processes.
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Minimum of one year experience in customer service.
Bilingual (French/English) is an asset.
Strong problem-solving and multitasking abilities.
Experience in medical and pharmaceutical fields is an asset.
Working knowledge of Microsoft Word, Excel, and Outlook.

The management of the assigned projects and/or cases.
Implement call-centre programs providing support for funding issues, compliance programs, and patient management.
Administer case-management protocols, including monitoring and reporting adverse events.
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Working knowledge of Word, Excel, and Outlook.

Management of assigned projects and cases.
Provide telephone support related to funding and compliance issues.
Administer case-management protocols including clinical monitoring and reporting.
Conduct pharmaceutical market research initiatives.
Document activities in a program-specific database.
Participate in training for new caseworkers.
Report all adverse events.

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Completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one year experience in customer service.
Bilingual (French/English) is an asset.
Strong attention to detail and problem-solving skills.
Working knowledge of Word, Excel, and Outlook.

The management of the assigned projects and/or cases.
Implementing call-centre programs to support patients, healthcare professionals, and funding bodies.
Administering case-management protocols, including monitoring and reporting.
Conducting pharmaceutical market research initiatives.
Documenting activities in program-specific databases.
Participating in training and providing feedback on protocols.

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