Caseworker

Posted 9 days agoViewed

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💎 Seniority level: Junior, 1 year

📍 Location: Canada

🔍 Industry: Pharmaceutical and biotechnology

🏢 Company: global

🗣️ Languages: English, French

⏳ Experience: 1 year

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailDocumentationComplianceData entryMarket Research

Requirements:

Broad training in fields such as business administration, accountancy, or similar, typically achieved through a two-year associate's degree or equivalent experience.
Minimum of one year of customer service experience.
Bilingual in French and English is an asset.
Ability to multitask and strong attention to detail.
Strong problem-solving skills.
Experience in the medical and pharmaceutical field is beneficial.
Working knowledge of Word, Excel, and Outlook.

Responsibilities:

Management of assigned projects and/or cases.
Provide telephone support for patient, healthcare professionals, and funding bodies.
Administer and adhere to case-management protocols including clinical monitoring, data collection, and adverse event reporting.
Implement pharmaceutical and biotechnology related market research initiatives.
Document each activity in program specific databases.
Participate in ongoing specialized training.
Provide feedback on protocols and processes.
Communicate case management to colleagues during absences.
Train new caseworkers and report all adverse events.

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Ability to multitask and strong attention to detail.
Strong problem-solving skills and experience in the medical and pharmaceutical field is an asset.
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Adherence to the general company processes.
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Bilingual (French/English) is an asset.
Strong problem-solving and multitasking abilities.
Experience in medical and pharmaceutical fields is an asset.
Working knowledge of Microsoft Word, Excel, and Outlook.

The management of the assigned projects and/or cases.
Implement call-centre programs providing support for funding issues, compliance programs, and patient management.
Administer case-management protocols, including monitoring and reporting adverse events.
Conduct market research with healthcare professionals.
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Working knowledge of Word, Excel, and Outlook.

Management of assigned projects and cases.
Provide telephone support related to funding and compliance issues.
Administer case-management protocols including clinical monitoring and reporting.
Conduct pharmaceutical market research initiatives.
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Strong attention to detail and problem-solving skills.
Working knowledge of Word, Excel, and Outlook.

The management of the assigned projects and/or cases.
Implementing call-centre programs to support patients, healthcare professionals, and funding bodies.
Administering case-management protocols, including monitoring and reporting.
Conducting pharmaceutical market research initiatives.
Documenting activities in program-specific databases.
Participating in training and providing feedback on protocols.

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Posted 9 days ago

📍 BC, AB, MB, SK

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Broad training in business administration, accountancy, sales, marketing, or related fields.
Completion of a two-year associate's degree program or equivalent experience.
Minimum of one year experience in customer service.
Bilingual in French and English is an asset.
Ability to multitask and strong attention to detail.
Strong problem-solving skills.
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Microsoft Word, Excel, and Outlook.

Management of assigned projects and/or cases.
Adhere to company processes and protocols.
Implement call-center programs providing support on funding, access, and compliance.
Administer case-management protocols including monitoring and reporting.
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Document all activities in a program-specific database.
Participate in training and provide feedback on protocols.
Report all Adverse Events.

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