Caseworker

Posted 9 days agoViewed

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💎 Seniority level: Junior, Minimum of one (1) year experience in customer service

📍 Location: Canada

🔍 Industry: Pharmaceutical distribution

🏢 Company: global

🗣️ Languages: French, English

⏳ Experience: Minimum of one (1) year experience in customer service

🪄 Skills: Communication SkillsCustomer serviceAttention to detailOrganizational skillsComplianceProblem-solving skillsData entryMarket Research

Requirements:

Broad training in fields such as business administration, accountancy, sales, or computer sciences.
Completion of a two-year associate's degree or equivalent experience.
Minimum of one (1) year experience in customer service.
Bilingual (French/English) is an asset.
Strong problem-solving skills and attention to detail.
Working knowledge of Word, Excel, and Outlook.

Responsibilities:

The management of the assigned projects and/or cases.
Adherence to the general company processes.
Provide telephone support for funding, compliance, and patient access issues.
Administer case-management protocols including clinical monitoring and adverse event reporting.
Participate in pharmaceutical market research and document all activities.
Provide feedback regarding protocols and participate in training of new caseworkers.

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Bilingual (French/English) is an asset.
Ability to multitask and strong attention to detail.
Strong problem-solving skills and experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel, and Outlook.

The management of the assigned projects and/or cases.
Adherence to the general company processes.
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
Administer and adhere to case-management protocols, including clinical monitoring and ongoing patient follow-up.
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Manage the assigned projects and/or cases.
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Administer case-management protocols including clinical monitoring, data collection, and patient follow-up.
Document activities in program specific database.
Participate in ongoing training and provide feedback on protocols and processes.
Report all Adverse Events to assigned units.

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Minimum of one year experience in customer service.
Bilingual (French/English) is an asset.
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The management of the assigned projects and/or cases.
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Management of assigned projects and cases.
Provide telephone support related to funding and compliance issues.
Administer case-management protocols including clinical monitoring and reporting.
Conduct pharmaceutical market research initiatives.
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A minimum of one year experience in customer service.
Bilingual (French/English) is an asset.
Strong attention to detail and problem-solving skills.
Working knowledge of Word, Excel, and Outlook.

The management of the assigned projects and/or cases.
Implementing call-centre programs to support patients, healthcare professionals, and funding bodies.
Administering case-management protocols, including monitoring and reporting.
Conducting pharmaceutical market research initiatives.
Documenting activities in program-specific databases.
Participating in training and providing feedback on protocols.

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Posted 9 days ago

📍 BC, AB, MB, SK

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🏢 Company: global

Broad training in business administration, accountancy, sales, marketing, or related fields.
Completion of a two-year associate's degree program or equivalent experience.
Minimum of one year experience in customer service.
Bilingual in French and English is an asset.
Ability to multitask and strong attention to detail.
Strong problem-solving skills.
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Microsoft Word, Excel, and Outlook.

Management of assigned projects and/or cases.
Adhere to company processes and protocols.
Implement call-center programs providing support on funding, access, and compliance.
Administer case-management protocols including monitoring and reporting.
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Document all activities in a program-specific database.
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