Apply๐ United Kingdom
๐งญ Contract
๐ AI-powered legal technology solutions
๐ข Company: Ontra๐ฅ 101-250๐ฐ $200,000,000 Series B about 3 years agoLegal TechDocument ManagementInformation TechnologyLegalSoftware
- 2+ years in customer success, preferably in law firms, legal tech companies, or B2B SaaS focused on asset management or investment banking.
- Excellent written and verbal communication abilities for effective client interactions and collaborative teamwork.
- Highly organized and detail-oriented, capable of managing multiple tasks and projects efficiently.
- Strong relationship-building capabilities and enjoyment of fostering and maintaining customer relationships.
- Self-starter with ability to learn and execute quickly in a dynamic environment, demonstrating a growth mindset.
- Handle account-specific issues and prepare necessary materials for customer interactions, ensuring efficient meeting execution.
- Proactively manage and execute tasks throughout the customer journey to enhance client satisfaction and engagement.
- Work with Sales, the lawyer network, Product and other teams to build and expand client relationships and maintain a cohesive customer experience.
- Monitor and oversee account configurations, such as setting up auto-emails, invoice groups, and maintaining saved reports.
- Update Gainsight, conduct customer call reviews using platforms such as Gong, and perform related task work.
- Participate in status discussions, provide updates to relevant parties, and engage in training conversations for continuous improvement.
Communication SkillsCollaborationCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsAdaptability
Posted about 1 month ago
Apply