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German Speaking Emergency Roadside Assistance - Remote in Greece

Posted 2024-11-19

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💎 Seniority level: Previous experience in customer service or automotive sales is a plus.

📍 Location: Greece, Slovenia, Croatia

🔍 Industry: Automotive

🏢 Company: Patrique Mercier Recruitment JP

🗣️ Languages: German, English

⏳ Experience: Previous experience in customer service or automotive sales is a plus.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Fluency in German and English, both written and spoken.
  • A strong passion for the automotive industry with a good understanding of German car brands.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Previous experience in customer service or automotive sales is a plus.
  • Ability to work collaboratively in a team and adapt to a fast-paced environment.
  • Strong problem-solving skills to address customer inquiries swiftly and effectively.
  • Readiness to relocate to Greece with a positive attitude towards embracing new cultural experiences.
Responsibilities:
  • Serve as the primary point of contact for customers inquiring about products, services, and support related to the German car industry.
  • Provide exceptional service by addressing customer needs and resolving any issues that arise effectively.
  • Collaborate closely with internal teams to find solutions and support for customer inquiries.
  • Maintain expert knowledge of German automotive products and services to provide accurate information.
  • Document customer conversations in the CRM system for quality assurance and future reference.
  • Participate in team meetings to provide insights and contribute to process improvements.
  • Engage in ongoing professional development to enhance product knowledge and customer service skills.
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