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German Speaking Emergency Roadside Assistance - Remote in Greece

Posted 2024-11-11

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💎 Seniority level: Preferred experience in customer service, emergency response, or automotive sectors

📍 Location: Greece

🔍 Industry: Automotive roadside assistance

🏢 Company: The House Of Mercier

🗣️ Languages: German, English, Greek

⏳ Experience: Preferred experience in customer service, emergency response, or automotive sectors

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Fluency in German and English; knowledge of Greek is a plus.
  • Experience in customer service, emergency response, or automotive sectors is preferred.
  • Strong analytical and problem-solving skills.
  • Exceptional communication skills with a customer-focused approach.
  • Self-motivated and capable of working independently in a remote setting.
  • Comfortable using technology and computer systems.
  • Flexibility to work varying shifts, including nights, weekends, and holidays as needed.
Responsibilities:
  • Respond promptly to emergency calls from German-speaking clients needing roadside assistance.
  • Evaluate vehicle problems over the phone and provide clear, actionable guidance or arrange for necessary towing and repair services.
  • Maintain open and compassionate communication with customers, keeping them informed during their emergency situation.
  • Document all customer interactions accurately according to company standards.
  • Coordinate effectively with local service providers and emergency responders to facilitate prompt assistance.
  • Strive for high levels of customer satisfaction through effective resolution of issues.
  • Stay updated on company policies, roadside assistance procedures, and local driving regulations to enhance service support.
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🔥 German Speaking Emergency Roadside Assistance - Remote in Greece
Posted 2024-11-11

📍 Greece

🔍 Automotive

🏢 Company: The House Of Mercier

  • Fluency in German and English; knowledge of Greek is a plus.
  • Experience in customer service, emergency response, or automotive sectors is preferred.
  • Strong analytical and problem-solving skills.
  • Exceptional communication skills with a customer-focused approach.
  • Self-motivated and capable of working independently in a remote setting.
  • Comfortable using technology and computer systems.
  • Flexibility to work varying shifts, including nights, weekends, and holidays as needed.

  • Respond promptly to emergency calls from German-speaking clients needing roadside assistance.
  • Evaluate vehicle problems over the phone and provide clear, actionable guidance or arrange for necessary towing and repair services.
  • Maintain open and compassionate communication with customers, keeping them informed during their emergency situation.
  • Document all customer interactions accurately according to company standards.
  • Coordinate effectively with local service providers and emergency responders to facilitate prompt assistance.
  • Strive for high levels of customer satisfaction through effective resolution of issues.
  • Stay updated on company policies, roadside assistance procedures, and local driving regulations to enhance service support.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-11
Apply