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Global Head of Community

Posted 2024-11-19

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💎 Seniority level: Director, 5-8 years Community Manager experience, 3+ years managing teams

📍 Location: North America, Portugal, Spain, Romania, Poland, UK

🔍 Industry: Gaming industry

🏢 Company: PTW

🗣️ Languages: English

⏳ Experience: 5-8 years Community Manager experience, 3+ years managing teams

Requirements:
  • 5-8 years Community Manager experience within the gaming industry.
  • Understanding of regional markets, trends and dynamics.
  • 3+ years managing, mentoring and coaching people.
  • Understanding of game genres and associated player personas.
  • Knowledge of community and social channel analytics.
  • Experience building business proposals and presentations.
  • Strong presenting and speaking skills.
  • Collaborative and team-focused mindset.
  • Fluent in English, both written and spoken.
Responsibilities:
  • Accountable for the design and implementation of successful community teams and strategies.
  • Establish and track common KPIs to measure progression and evaluate ROI.
  • Collaborate with PTW Community department to propose innovative community projects.
  • Develop Centre of Excellence for community management, including technologies and processes.
  • Lead and mentor Community Managers, establishing best practices for gaming communities.
  • Track and analyze community and content performance KPIs.
  • Assist in creating compelling case studies for Sales and Marketing.
Apply

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  • Accountable for the design and implementation of successful community teams and strategies.
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  • Proven success in establishing and growing communities.
  • Experience in Outsourcing/BPO industry is a plus.
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