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Global Head of Community

Posted 2024-11-15

View full description

💎 Seniority level: Lead, 5-8 years Community Manager experience, 3+ years managing, mentoring and coaching

📍 Location: North America, Portugal, Spain, Romania, Poland, UK

🔍 Industry: Gaming industry

🏢 Company: PTW

🗣️ Languages: English

⏳ Experience: 5-8 years Community Manager experience, 3+ years managing, mentoring and coaching

Requirements:
  • 5-8 years Community Manager experience within the gaming industry with a strong understanding of regional markets.
  • 3+ years of managing, mentoring, and coaching teams.
  • Understanding of game genres and associated player personas.
  • Knowledge of community and social channel analytics and sentiment trends.
  • Proven success in establishing and growing communities.
  • Experience in Outsourcing/BPO industry is a plus.
  • Strong presenting and speaking capabilities.
  • Fluent in English, both written and spoken.
Responsibilities:
  • Accountable for the design and implementation of successful community teams, strategies, and practices to support client’s game needs and requirements.
  • Establish, implement, and track common KPIs to measure progression, evaluate ROI & establish internal benchmarks.
  • Collaborate with PTW Community department to identify and propose innovative solutions and projects.
  • Develop Centre of Excellence for community management including processes, policies, tools, and techniques.
  • Lead, coach, and mentor Community Managers and establish best practices.
  • Track & analyze community and content performance KPIs and present reports.
  • Assist in creating compelling case studies to support Sales and Marketing.
Apply

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  • 3+ years of experience managing, mentoring, and coaching teams.
  • Understanding of game genres and player personas.
  • Knowledge of community and social channel analytics.
  • Proven record in establishing and growing communities.
  • Experience in Outsourcing/BPO is a plus.
  • Strong presentation skills and digital marketing technology awareness.
  • Fluent in English, both written and spoken.

  • Accountable for the design and implementation of successful community teams and strategies.
  • Establish and track KPIs for measuring progression and ROI.
  • Collaborate with the PTW Community department to identify and propose innovative solutions.
  • Develop a Centre of Excellence for community management.
  • Lead and mentor Community Managers, establishing best practices for community development.
  • Track community performance KPIs and present regular reports.
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Apply
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Posted 2024-11-19

📍 North America, Portugal, Spain, Romania, Poland, UK

🧭 Full-Time

🔍 Gaming industry

🏢 Company: PTW

  • 5-8 years Community Manager experience within the gaming industry.
  • Understanding of regional markets, trends and dynamics.
  • 3+ years managing, mentoring and coaching people.
  • Understanding of game genres and associated player personas.
  • Knowledge of community and social channel analytics.
  • Experience building business proposals and presentations.
  • Strong presenting and speaking skills.
  • Collaborative and team-focused mindset.
  • Fluent in English, both written and spoken.

  • Accountable for the design and implementation of successful community teams and strategies.
  • Establish and track common KPIs to measure progression and evaluate ROI.
  • Collaborate with PTW Community department to propose innovative community projects.
  • Develop Centre of Excellence for community management, including technologies and processes.
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  • Track and analyze community and content performance KPIs.
  • Assist in creating compelling case studies for Sales and Marketing.
Posted 2024-11-19
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