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Operations Associate

Posted 2024-11-16

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💎 Seniority level: Entry

📍 Location: United Kingdom

💸 Salary: 30000 - 35000 GBP per year

🔍 Industry: Health tech

🏢 Company: Hertility Health

🪄 Skills: Operations ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:
  • Background in operations, ideally within health tech, startups, or regulated organizations.
  • Detail-oriented, independent, and capable under pressure.
  • Passionate about exceeding expectations with a confident, results-driven approach.
  • Collaborative team player.
  • Excellent time management and communication skills.
  • Solution-oriented mindset to address issues proactively.
  • Experience in a fast-paced, evolving environment.
  • Internal audit or financial experience is a bonus.
Responsibilities:
  • Supporting operations and customer service for efficient day-to-day activities.
  • Facilitating communication between Hertility and fulfilment partners.
  • Ensuring timely delivery throughout the customer journey, including order dispatch.
  • Assisting internal teams to meet key delivery processes.
  • Problem-solving off-track plans and escalating risks as needed.
  • Managing packaging and merchandise stock.
  • Optimizing workflows via internal audits and process improvements.
  • Contributing to scalable operations.
  • Assisting the Head of Finance with invoice management and bank reconciliations.
  • Ensuring compliance with CQC registration and ISO accreditation.
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