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Associate Renewals Manager

Posted 2024-11-16

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💎 Seniority level: Manager, Proven experience in customer success, sales, or a renewals-focused role.

📍 Location: India, Philippines, Pakistan

🏢 Company: CrewBloom

🗣️ Languages: English

⏳ Experience: Proven experience in customer success, sales, or a renewals-focused role.

🪄 Skills: LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Bachelor’s degree in Business, Marketing, or a related field preferred.
  • Proven experience in customer success, sales, or a renewals-focused role.
  • Strong understanding of customer relationship management (CRM) software.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively with cross-functional teams.
  • Detail-oriented with strong organizational and multitasking abilities.
Responsibilities:
  • Maximize customer retention rates by employing effective sales techniques through phone, video, and email communications, while focusing on minimizing customer churn and contraction.
  • Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
  • Assess and evaluate license usage and complete the necessary true-up requirements.
  • Develop a strong understanding of customer business needs and goals to generate accurate renewal quotes.
  • Provide administrative support for renewals to Renewal Managers and Account Executives as needed.
  • Ensure all renewals are closed within a timely manner to support revenue goals.
  • Collaborate with Sales and Customer Success Managers on strategies and plans for renewals, using customer analytics and metrics to enhance decision-making.
  • Coordinate with customers to ensure that Purchase Orders (POs) and order forms are completed accurately for smooth internal deal approvals.
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