Associate Renewals Manager (Spanish Bilingual)

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Requirements:

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Fluency in Spanish and English with strong written and verbal communication skills in both languages.
• Experience in customer success, sales, or a renewals-focused role, with bilingual experience preferred.
• Proficiency with customer relationship management (CRM) software.
• Excellent interpersonal skills and the ability to build strong relationships with clients.
• Detail-oriented with strong organizational and multitasking skills.

Responsibilities:

• Maximize customer retention rates by using effective sales techniques over the phone, video, and email in both English and Spanish.
• Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
• Evaluate license usage and complete true-up requirements for both English- and Spanish-speaking clients.
• Understand and align with customers' business needs to generate accurate renewal quotes in both languages.
• Provide administrative support for renewals to Renewal Managers and Account Executives.
• Ensure renewals are completed on time to meet revenue targets.
• Collaborate with Sales and Customer Success Managers on renewal strategies.
• Liaise with customers in both languages to ensure accurate completion of POs and order forms.