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Experience Coordinator

Posted 2024-11-16

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💎 Seniority level: Entry, 2-3 years

🔍 Industry: Digital education and skills training

🏢 Company: BrainStation

🗣️ Languages: English

⏳ Experience: 2-3 years

Requirements:
  • Bachelor’s degree or equivalent experience.
  • 2-3 years experience in a customer or client facing role.
  • Strong attention to detail.
  • Thrives in a fast-paced environment.
  • Willing to try new things and pivot as needed.
  • Professional verbal and written communication skills, including public speaking experience.
  • A dedication to providing the best customer service and experience.
  • Willingness to help out where needed in all facets of the organization.
  • A passion for learning new skills.
Responsibilities:
  • Work with the Experience lead to execute the best experience for BrainStation courses and events.
  • Resource event panelists for weekly BrainStation events, building connections with industry experts.
  • Coordinate logistics with campus operations and marketing teams for both in-person and online experiences.
  • Identify opportunities to improve the student experience and course delivery process with a continuous improvement mindset.
  • Track and report data and feedback to measure course and event success.
  • Conduct student onboarding and course preparation to ensure a smooth handoff to instructors for course delivery.
  • Collaborate in creating programs and strategies that build the BrainStation community, for both industry experts and students.
  • Participate in the tech community and build the BrainStation brand beyond the campus.
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