Client Experience Coordinator (Native-like French Speaker)

Posted 2024-11-16

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💎 Seniority level: Junior, Minimum 2-3 years

📍 Location: Portugal

🔍 Industry: Hospitality

🏢 Company: Blueground

🗣️ Languages: English, French

⏳ Experience: Minimum 2-3 years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Minimum 2-3 years of working experience in back office operations or customer service responsibilities.
Fluent in English & French.
Computer literate.
Great communication skills, both written and verbal.
Able to maintain strong professional relationships with customers and business partners.
Problem-solving attitude.
Flexibility to work during weekends and adjust schedules based on business needs.

Responsibilities:

Receiving complex inquiries from guests and resolving issues to ensure excellent client experience.
Scheduling, collaborating, and managing internal and external business partners to ensure operational excellence.
Liaising across functions to identify customer support issues and improve related processes.
Maintaining long-lasting relations with business stakeholders.
Planning daily routes of operations associates based on needs and priorities.

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