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Italian Speaking Customer Service for High-End Coffee Machines- Remote in Greece

Posted 2024-11-15

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💎 Seniority level: Preferably in the luxury goods or home appliance sector

📍 Location: Greece

🔍 Industry: High-end coffee machines

🏢 Company: Patrique Mercier Recruitment FR

🗣️ Languages: Italian, English

⏳ Experience: Preferably in the luxury goods or home appliance sector

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Requirements:
  • Fluency in Italian and English, both written and spoken.
  • Experience in customer service, preferably in the luxury goods or home appliance sector.
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot and solve customer issues in a timely manner.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational skills.
  • A passion for coffee and a desire to share product knowledge with customers.
Responsibilities:
  • Provide outstanding customer service to Italian-speaking clients through various channels, including phone, email, and chat.
  • Assist customers with inquiries regarding high-end coffee machines, including troubleshooting and product recommendations.
  • Guide customers through the purchasing process, ensuring they choose the right products for their needs.
  • Manage any returns, exchanges, or complaints professionally, ensuring customer satisfaction throughout.
  • Document all customer interactions accurately and maintain detailed service records.
  • Collaborate with technical support and sales teams to resolve complex issues effectively.
  • Stay updated on product knowledge and industry trends to provide the best possible advice to customers.
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🔥 Italian Speaking Customer Service for High-End Coffee Machines -Remote in Greece
Posted 2024-11-16

📍 Greece

🔍 High-End Coffee Machines

🏢 Company: Patrique Mercier Recruitment TR

  • Fluency in Italian and English; knowledge of additional languages is a plus.
  • Experience in customer service, ideally with high-end or luxury products.
  • Excellent communication and interpersonal skills, with a strong customer focus.
  • Technical knowledge or experience with coffee machines or similar appliances is an advantage.
  • Proficient with CRM software and general computer applications.
  • Ability to work independently and manage time effectively in a remote setting.

  • Deliver outstanding customer service to Italian-speaking clients regarding high-end coffee machines.
  • Assist with inquiries, troubleshoot technical issues, and guide customers through installation and usage.
  • Document customer interactions comprehensively in the CRM system for smooth tracking and resolution.
  • Work closely with technical support teams to resolve complex issues efficiently.
  • Provide expert advice on product features, maintenance, and recommendations to enhance the customer's coffee experience.
  • Ensure high levels of customer satisfaction through personalized service and attention.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-16
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