Italian Speaking Customer Service for High-End Coffee Machines -Remote in Greece

Posted 2024-11-16

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💎 Seniority level: Experience in customer service, ideally with high-end or luxury products.

📍 Location: Greece

🔍 Industry: High-End Coffee Machines

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Italian, English

⏳ Experience: Experience in customer service, ideally with high-end or luxury products.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Fluency in Italian and English; knowledge of additional languages is a plus.
Experience in customer service, ideally with high-end or luxury products.
Excellent communication and interpersonal skills, with a strong customer focus.
Technical knowledge or experience with coffee machines or similar appliances is an advantage.
Proficient with CRM software and general computer applications.
Ability to work independently and manage time effectively in a remote setting.

Responsibilities:

Deliver outstanding customer service to Italian-speaking clients regarding high-end coffee machines.
Assist with inquiries, troubleshoot technical issues, and guide customers through installation and usage.
Document customer interactions comprehensively in the CRM system for smooth tracking and resolution.
Work closely with technical support teams to resolve complex issues efficiently.
Provide expert advice on product features, maintenance, and recommendations to enhance the customer's coffee experience.
Ensure high levels of customer satisfaction through personalized service and attention.

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