Renewals Specialist

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Requirements:

• Experience in renewals, sales, or account management at a SaaS company.
• Experience managing a book of business including SMB and Enterprise Level accounts.
• Comfortable negotiating and talking with procurement departments.
• High confidence in managing customer quoting, contracts, and terms.
• Strong customer-facing acumen and communication skills.
• High proficiency with Salesforce or other CRM systems.
• Excellent organizational skills.
• Ability to build relationships and work across cross-functional teams.

Responsibilities:

• Project manage the renewal experience in partnership with Customer Success Manager and Account Executive.
• Retain and increase subscription revenue through multiyear contracts and price increases.
• Migrate customers from legacy plans to new packaging and pricing.
• Identify and manage lengthy renewal scenarios to maintain a high on-time renewal rate.
• Update renewal forecast weekly and report to management.
• Leverage renewal activities to promote upsells alongside Account Executives.
• Create proposals and contracts for customer renewals.
• Iterate and provide feedback on the renewal experience.