Product Leader (Remote- US Based)

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Requirements:

• 10+ years in SaaS or customer-focused industries with experience managing product lines, client relationships, and profitability.
• Proven ability to lead cross-functional teams to achieve shared goals, ensuring cohesive performance across multiple departments.
• Skilled in budget management and P&L oversight, with a track record of delivering significant EBITDA growth and effective cost management.
• Demonstrated expertise in addressing and resolving complex client challenges with a focus on strategic and customer-centered solutions.
• Strong communicator, capable of building consensus and presenting insights to executive leadership.

Responsibilities:

• Develop and execute a client retention strategy tailored to address current retention issues and enhance client satisfaction.
• Implement customer engagement programs that boost loyalty and satisfaction, improving client retention rates and experience across all touchpoints.
• Oversee product profitability with a strategic approach to budgeting, balancing revenue targets with operational investments.
• Lead and inspire cross-functional teams in engineering, sales, marketing, and client support to ensure seamless client experiences.
• Take proactive measures to manage and resolve client concerns, handling high-stakes client issues and effectively managing service escalations.
• Leverage insights from retention metrics and client feedback to make informed, strategic decisions that directly address client needs.
• Build a high-performance, client-centric culture within the team, focusing on strategies that increase employee engagement and retention.