Apply📍 US
💸 140000 - 170000 USD per year
🔍 SaaS or customer-focused industries
🏢 Company: Togetherwork Internal
- 10+ years in SaaS or customer-focused industries with experience managing product lines, client relationships, and profitability.
- Proven ability to lead cross-functional teams to achieve shared goals, ensuring cohesive performance across multiple departments.
- Skilled in budget management and P&L oversight, with a track record of delivering significant EBITDA growth and effective cost management.
- Demonstrated expertise in addressing and resolving complex client challenges with a focus on strategic and customer-centered solutions.
- Strong communicator, capable of building consensus and presenting insights to executive leadership.
- Develop and execute a client retention strategy tailored to address current retention issues and enhance client satisfaction.
- Implement customer engagement programs that boost loyalty and satisfaction, improving client retention rates and experience across all touchpoints.
- Oversee product profitability with a strategic approach to budgeting, balancing revenue targets with operational investments.
- Lead and inspire cross-functional teams in engineering, sales, marketing, and client support to ensure seamless client experiences.
- Take proactive measures to manage and resolve client concerns, handling high-stakes client issues and effectively managing service escalations.
- Leverage insights from retention metrics and client feedback to make informed, strategic decisions that directly address client needs.
- Build a high-performance, client-centric culture within the team, focusing on strategies that increase employee engagement and retention.
LeadershipProduct ManagementCross-functional Team LeadershipProduct DevelopmentStrategyCommunication SkillsAnalytical SkillsCollaboration
Posted 2024-11-07
Apply