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Account Manager

Posted 2024-11-07

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💎 Seniority level: Manager, 5-7 years

📍 Location: Egypt

🔍 Industry: Technology

🏢 Company: robusta

⏳ Experience: 5-7 years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentPeople ManagementProduct ManagementCross-functional Team LeadershipStrategyBusiness developmentCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelNegotiationDocumentation

Requirements:
  • Bachelor's degree in a relevant field (business, project management, marketing).
  • 5-7 years of experience in account management.
  • Strong understanding of technology products and services.
  • Excellent communication and interpersonal skills.
  • Strategic thinker with the ability to identify and pursue business opportunities.
  • Project management skills to oversee multiple client accounts.
  • Negotiation and contract management experience.
  • Results-driven attitude focused on exceeding targets.
  • Strong attention to detail and accuracy in work.
  • Proficiency in using Microsoft Office and project management tools.
Responsibilities:
  • Client Relationship Management & Business Growth Advocate: Act as the client's single point of contact, managing daily communication and inquiries.
  • Arrange meetings and lead steering committee sessions to ensure alignment with client strategy.
  • Handle client frustrations and resolve conflicts through analysis and collaboration with technical teams.
  • Ensure client satisfaction and manage project documentation.
  • Prepare and present offerings to clients.
  • Integration with internal teams: Communicate business requirements and coordinate project progress.
  • Reporting & Project Management: Prepare risk registers, maintain project milestones, and own biweekly client dashboards.
  • Contract Management: Review contracts and manage renewals.
  • Cash Flow Management: Create cash flow plans, manage invoicing and collections.
  • Revenue Management: Plan account revenue and advise on profitability.
  • Upselling: Prepare product roadmaps, negotiate pricing, and amend/create contracts.
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