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Community Manager

Posted 2024-11-07

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💎 Seniority level: Manager, Minimum of 3 years

📍 Location: Vietnam, Philippines, Taiwan, Nigeria

🔍 Industry: Cryptocurrency, fintech

🏢 Company: FreedX

🗣️ Languages: Proficiency in multiple languages relevant to target markets is a plus

⏳ Experience: Minimum of 3 years

🪄 Skills: BlockchainData AnalysisEthereumContent creationData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • Minimum of 3 years in community management, preferably in cryptocurrency, fintech, or related industries.
  • Bachelor's degree in Communications, Marketing, or related field; relevant certifications are a plus.
  • Excellent written and verbal communication skills.
  • Strong understanding of social media platforms and community management tools.
  • Experience with content creation and moderation.
  • Basic understanding of cryptocurrency and blockchain technology.
  • Ability to analyze community data and derive actionable insights.
Responsibilities:
  • Set up and configure community platforms like Telegram, Discord, and Reddit.
  • Develop initial community guidelines and moderation policies.
  • Create a content calendar for community engagement.
  • Plan and announce the launch of official community channels.
  • Recruit and train the initial team of community moderators.
  • Develop a system for tracking community growth and engagement metrics.
  • Engage with users daily on social platforms and community forums.
  • Organize and manage community events, AMAs, and interactive sessions.
  • Moderate discussions and ensure community guidelines are followed.
  • Gather and analyze community feedback for product improvements.
  • Collaborate with marketing on community-driven campaigns.
  • Manage and grow the team of community moderators.
  • Implement strategies to increase community engagement and growth.
  • Create and distribute community newsletters and updates.
  • Liaise between the community and product team for user needs.
  • Monitor and report on community sentiment and engagement metrics.
  • Stay informed about industry trends and competitor activities.
  • Manage crisis communications within the community when necessary.
  • Foster relationships with key community members and potential brand ambassadors.
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