Apply📍 United States
🧭 Full-Time
💸 $50,000 - $90,000 per year plus commission
🔍 Petcare industry, software delivery (SaaS)
🏢 Company: Togetherwork
- Bachelor's degree or five years of experience in lieu of degree.
- 3+ years of account management experience, preferably in software delivery within an agency, technology provider, or client-side role.
- Strong analytical skills with the ability to derive insights from data.
- Exceptional time management and organizational skills.
- Proven customer service excellence and communication abilities.
- Experience in understanding market trends and anticipating changes.
- Ability to identify and articulate client expansion opportunities with data-driven recommendations.
- Proficient in quickly understanding project scope and effectively communicating solutions.
- Demonstrated success in meeting key performance indicators and consistently achieving targets.
- Strong ability to navigate complex client situations and address concerns proactively.
- Flexibility and adaptability in managing change and conflicting priorities.
- Familiarity with ticket management software is a plus.
- Exceptional written and verbal communication skills, with high attention to detail.
- Develop deep, trust-based relationships with customers to ensure long-term satisfaction and loyalty.
- Consult on product usage best practices and encourage feature adoption aligned with their business goals.
- Prepare and deliver presentations such as Quarterly Business Reviews and Financial or Retainer Usage Reports.
- Identify opportunities for account expansion, analyze customer needs, and summarize actionable insights.
- Lead the renewal process, securing contracts through effective routines and negotiation strategies.
- Ensure ongoing alignment with customers on financial commitments and deliverables.
- Collaborate with the development team for customer-driven product enhancements.
- Maintain meticulous records of customer interactions and financial agreements.
Data AnalysisMicrosoft Power BIProduct ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationOrganizational skills
Posted 2024-10-16
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