Account Manager (Remote- US Based)

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Requirements:

• Bachelor's degree or five years of experience in lieu of degree.
• 3+ years of account management experience, preferably in software delivery within an agency, technology provider, or client-side role.
• Strong analytical skills with the ability to derive insights from data.
• Exceptional time management and organizational skills.
• Proven customer service excellence and communication abilities.
• Experience in understanding market trends and anticipating changes.
• Ability to identify and articulate client expansion opportunities with data-driven recommendations.
• Proficient in quickly understanding project scope and effectively communicating solutions.
• Demonstrated success in meeting key performance indicators and consistently achieving targets.
• Strong ability to navigate complex client situations and address concerns proactively.
• Flexibility and adaptability in managing change and conflicting priorities.
• Familiarity with ticket management software is a plus.
• Exceptional written and verbal communication skills, with high attention to detail.

Responsibilities:

• Develop deep, trust-based relationships with customers to ensure long-term satisfaction and loyalty.
• Consult on product usage best practices and encourage feature adoption aligned with their business goals.
• Prepare and deliver presentations such as Quarterly Business Reviews and Financial or Retainer Usage Reports.
• Identify opportunities for account expansion, analyze customer needs, and summarize actionable insights.
• Lead the renewal process, securing contracts through effective routines and negotiation strategies.
• Ensure ongoing alignment with customers on financial commitments and deliverables.
• Collaborate with the development team for customer-driven product enhancements.
• Maintain meticulous records of customer interactions and financial agreements.