Onboarding Solutions Architect (Remote, USA)

Posted 2024-10-22

💎 Seniority level: Junior, 2+ years

📍 Location: USA

💸 Salary: 132000 - 159000 USD per year

🔍 Industry: Observability and Monitoring

🏢 Company: Grafana Labs

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: AWSProject ManagementGCPKubernetes*NixTypeScriptStrategyAzureGoGolangGrafanaPrometheusCommunication Skills

2+ years of experience working on deployment teams, using project management techniques.
Direct experience with observability.
Preferred experience as an Onboarding Solutions Architect.
Knowledge of best practices for using and deploying an observability stack.
Proven track record of successful delivery of customer projects.
Excellent communication skills.
Comfortable working with both business and technical requirements.
Experience with Kubernetes, Cloud Platforms (AWS, GCP, Azure), and systems architecture.

Provision licenses for new customers.
Directly implement Grafana functionality during customer onboarding.
Be responsible for full activation within 90 days.
Collaborate with Sales, SEs, and Observability Architects for knowledge transfer.
Teach training sessions using standard content.
Document and share customer success stories.
Maintain professionalism and technical acumen across customers.
Troubleshoot and problem-solve for customers.

Posted 2024-10-13

📍 United States

🧭 Full-Time

💸 $191,000 - $230,000 per year

🔍 Software, Observability

🏢 Company: Grafana Labs👥 501-1000💰 $240.0m Series D on 2022-04-06Software Development

2+ years of leadership experience.
3+ years of technical, SaaS experience, specifically in a technical observability background.
2+ years of experience working on deployment teams, using project management techniques.
Direct experience with o11y.
Best practices for using and deploying an o11y stack.
A proven track record of successful delivery of customer projects.
Strong communication skills to interact with customers and partners.
Technical proficiency in Kubernetes, Cloud Platforms (AWS, GCP, Azure), and Systems Architecture design.

Lead a team of Onboarding Solutions Architects.
Help create onboarding frameworks and content.
Provision licenses for new customers.
Directly implement Grafana functionality during customer onboarding.
Be responsible for full activation within 90 days.
Collaborate with Sales, SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post-sales.
Teach training sessions using standard content.
Collaborate with Customer Experience strategy teams to create and manage onboarding documentation.
Document and share customer success and intervention stories.
Maintain professionalism and connect trends across multiple customers.
Problem solve to map solutions to customer needs.

AWSLeadershipProject ManagementGCPKubernetes*NixStrategyAzureGrafanaPrometheusCommunication Skills

Posted 2024-10-13

🔧 Requirements