Manager, Onboarding Solutions Architect (Remote, USA)

View full description

Requirements:

• 2+ years of leadership experience.
• 3+ years of technical, SaaS experience, specifically in a technical observability background.
• 2+ years of experience working on deployment teams, using project management techniques.
• Direct experience with o11y.
• Best practices for using and deploying an o11y stack.
• A proven track record of successful delivery of customer projects.
• Strong communication skills to interact with customers and partners.
• Technical proficiency in Kubernetes, Cloud Platforms (AWS, GCP, Azure), and Systems Architecture design.

Responsibilities:

• Lead a team of Onboarding Solutions Architects.
• Help create onboarding frameworks and content.
• Provision licenses for new customers.
• Directly implement Grafana functionality during customer onboarding.
• Be responsible for full activation within 90 days.
• Collaborate with Sales, SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post-sales.
• Teach training sessions using standard content.
• Collaborate with Customer Experience strategy teams to create and manage onboarding documentation.
• Document and share customer success and intervention stories.
• Maintain professionalism and connect trends across multiple customers.
• Problem solve to map solutions to customer needs.