Partnerships Associate

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Requirements:

• Bachelor's Degree required.
• 2+ years of work experience.
• Experience in customer support, sales, or sales operations at a nonprofit or business-to-business company, ideally in education or technology.
• Strong personal organization skills.
• Project management and deadline-oriented execution.
• Effective written communications.
• Ability to establish credibility and handle objections.
• Experience in gathering feedback and diagnosing customer needs.

Responsibilities:

• Act as the main point of contact for potential customers.
• Empower customers during their purchasing journey from inquiry to contract signing.
• Guide customers through the purchase process by answering questions and addressing hurdles.
• Follow up with customers throughout the sales process.
• Ensure accuracy and completeness of purchase orders.
• Maintain data accuracy in Salesforce, processing orders and renewals.
• Utilize Salesforce reports to track customer progress.
• Communicate relevant information with internal teams.
• Support high-quality customer experiences by optimizing team processes.