Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

IT Support Engineer

Posted 2024-10-18

View full description

💎 Seniority level: Senior, minimum 7 years

📍 Location: Luxembourg

🔍 Industry: Software, Information and Communication Technologies

🏢 Company: EUROPEAN DYNAMICS

🗣️ Languages: English

⏳ Experience: Minimum 7 years

🪄 Skills: AWSBashCloud ComputingJiraAmazon Web ServicesLinuxDevOps

Requirements:
  • University degree in IT or relevant discipline.
  • Minimum 7 years of relevant working experience in IT.
  • Excellent experience with IT user support.
  • Expertise in Service Now for ticket management.
  • Experience with Confluence and Jira.
  • Proficiency in user support documentation, including SOPs and user manuals.
  • Experience with backup and restore, system administration in Linux/Windows.
  • Good knowledge of cloud environments, preferably AWS.
  • Experience with Task Automation and DevOps is a plus.
  • Excellent command of the English language.
Responsibilities:
  • Handle Service Desk calls and manage incident resolution workflows.
  • Create, manage, and automate tickets within ServiceNow, leveraging workflows and automation opportunities.
  • Automate existing workflows, including ticket management in ServiceNow.
  • Support end users effectively and create relevant documentation, including user manuals.
Apply

Related Jobs

Apply
🔥 Senior IT Support Engineer
Posted 2024-08-28

📍 EUROPE

🧭 Full-Time

🔍 IT and Security

🏢 Company: Cribl👥 251-500💰 $150.0m Series D on 2022-05-24Real TimeBig DataInformation TechnologySoftware

  • 5-7 years of IT experience supporting users in a cloud environment.
  • Fluency with OKTA group management, configuration, integration and provisioning.
  • Familiarity with AWS provisioning and role management.
  • Experience supporting cloud productivity tools: Gsuite, Slack, Zoom, Asana, and Adobe Creative Cloud.
  • Experience with MDM suites such as JAMF and InTune.
  • Mac and Windows support experience.

  • Support Criblanians worldwide with hardware provisioning, access requests, and general IT support.
  • Execute on project-based work to further automation, integrate Cribl systems, and document processes.
  • Play an active role in our compliance strategy and work.
  • Document processes and procedures.
  • Empower and mentor junior team members.
  • Participate in an on-call rotation for after-hours support.
  • Support the forthcoming Cribl London office.

AWSLeadershipAdobe Creative SuiteMac OS XMicrosoft Active DirectoryAmazon Web ServicesCommunication SkillsCollaboration

Posted 2024-08-28
Apply