Senior IT Support Engineer

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Requirements:

• 5-7 years of IT experience supporting users in a cloud environment.
• Fluency with OKTA group management, configuration, integration and provisioning.
• Familiarity with AWS provisioning and role management.
• Experience supporting cloud productivity tools: Gsuite, Slack, Zoom, Asana, and Adobe Creative Cloud.
• Experience with MDM suites such as JAMF and InTune.
• Mac and Windows support experience.

Responsibilities:

• Support Criblanians worldwide with hardware provisioning, access requests, and general IT support.
• Execute on project-based work to further automation, integrate Cribl systems, and document processes.
• Play an active role in our compliance strategy and work.
• Document processes and procedures.
• Empower and mentor junior team members.
• Participate in an on-call rotation for after-hours support.
• Support the forthcoming Cribl London office.