Project Coordinator

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Requirements:

• Post-secondary education in a related field or equivalent experience
• Project Management certification or other, related designation is an asset.
• Minimum of two years’ experience in project management or other equivalent work experience
• Experience in the telecommunication or high-technology industry is an asset.
• Advanced Google Suite and Microsoft Office knowledge.
• Exceptional organizational skills including the ability to be proactive, multi-task and meet deadlines with little supervision.
• Understanding and knowledge of the telecommunications industry.
• Bilingual preferred (French).
• Possesses integrity, confidentiality and high ethical standards.
• Demonstrates initiative, judgment and adaptability; takes a solution-based approach to problems and resolves problems quickly and effectively.
• Possesses strong analytical and critical thinking skills.
• Ability to organize work, be accurate, set priorities, multi-task and work with minimal direction; ability to meet strict deadlines.
• Ability to thrive in a dynamic, fast paced environment.
• Ability to work collaboratively as a team, or independently.
• Ability to be creative and innovative to respond to the business needs.
• Ability to build and maintain strong relationship skills and provide exceptional customer service to internal and external clients, carriers, vendors, suppliers and others.
• Willingness to think outside the box and act both strategically and tactically.

Responsibilities:

• Reporting to the Service Delivery Manager, this position is responsible for the delivery of telecommunications services for client orders.
• Coordinates all communication with upstream and downstream stakeholders, provides updates and manages activities through the life cycle of each project.
• Liaise with clients, internal teams and 3rd party stakeholders to complete project requirements and objectives.
• Plan, direct, and execute a high volume of service delivery projects concurrently.
• Maintain proactive communication with clients through the life cycle of each project.
• Maintain professional verbal and written communication at all times.
• Identify and work proactively to negate potential risks to the successful delivery of services.
• Employ critical thinking to guide projects and overcome challenges that arise.
• Synchronize resources to ensure project milestones are met.
• Seek out opportunities and drive change to increase effectiveness and efficiency.
• Maintain documentation related to orders, customers, and processes.