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Aira

đź‘Ą 251-500đź’° $90.7m Series A on 2023-10-18CleanTechEnergy
Website LinkedIn

Aira is a clean energy-tech company that leverages innovative technologies to promote sustainable energy solutions, employing between 251 to 500 individuals.

Jobs at this company:

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🔥 Visual Interpreter Supervisor
Posted 2024-10-13

đź“Ť United States

🧭 Part-Time

đź’¸ $23 per hour

🔍 Assistive technology

  • A high school diploma or GED equivalent.
  • Be 18 years of age or older.
  • Fluent in English.
  • Right to work in the United States.
  • A private workspace with no background noise that is free from family, friends, pets, visitors, etc.
  • A computer system that meets our required technical specifications including Windows or Mac OS Ventura 13.0 or higher, a 4 Core CPU, a minimum of 40 GB of available disk space, processor speed of 2.0 GHz or higher, minimum of 8 GB RAM, an internal or external camera, noise-canceling headphones with a wired microphone, and minimum internet speed of 50 Mbps.
  • Two years or greater of customer service experience.
  • One year or greater of supervisory experience.
  • Experience supervising 20+ individuals at a time.
  • Availability to work specified part-time schedule.

  • Support critical operations: serve as a subject matter expert, answering questions from Visual Interpreters, promptly resolving technical or emergency escalations, and reporting any issues to the relevant individuals.
  • Nurture organizational alignment: understand and communicate the strategic objectives of the Visual Interpreter Service department and foster a sense of understanding and confidence among Visual Interpreters.
  • Grow community engagement: understand the needs and interests of the Visual Interpreter community and find ways to connect with them meaningfully.
  • Complete projects as assigned.
  • Report performance-related discrepancies.
  • Follow the Visual Interpreter Code of Professional Conduct.
  • Respond to calls when escalated from Explorer and/or Visual Interpreter.
  • Act as a Visual Interpreter in high-profile demonstrations of the service.
  • Identify operational gaps and suggest process improvements.
  • Foster camaraderie and engagement amongst Visual Interpreters actively on shift.
  • Answer calls from strategic partners during periods of high demand.
  • Cascade and echo strategic initiatives of the Visual Interpreter Services department.
  • Report daily the results of operations during scheduled Leader on Duty shifts.
  • Communicate plans, projects, requests, and explanations effectively.
  • Develop and maintain effective working relationships with team members and Explorers.

Leadership

Posted 2024-10-13
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🔥 Visual Interpreter FTE
Posted 2024-09-20

đź“Ť United States

🧭 Full-Time

🔍 Assistive technology

  • A high school diploma or GED equivalent.
  • Be 18 years of age or older.
  • Fluent in English.
  • Right to work in the United States.
  • Excluded locations: CA, CO, D.C., IL, MA, NJ, NY, OR, and WA.
  • A private workspace with no background noise that is free from family, friends, pets, visitors, etc.
  • A computer system that meets required technical specifications: Windows or Mac computer using Windows 11 or Mac OS Ventura 13.0 or higher (no Chromebooks), 4 Core CPU, minimum of 40 GB of available disk space, processor speed of 2.0 GHz or higher, minimum of 8 GB RAM.
  • Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
  • Minimum internet speed of 50 Mbps.
  • Must additionally complete Aira Agent Prescreen and Aptitude Test.

  • Clearly and accurately present on-demand visual information to blind and low vision customers.
  • Consistently answer calls while scheduled.
  • Display a composed and professional demeanor that inspires trust and supports the Aira mission.
  • Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
  • Maintain strict data privacy standards and confidentiality.
  • Maintain regular and consistent attendance and punctuality.
  • Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
  • Anticipate Explorers’ needs and provide exceptional customer experience.
  • Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
  • Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
  • Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
  • Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
  • Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
  • Set high standards of performance for self and others.
  • Assume responsibility and accountability for completing assignments and tasks successfully.
  • Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
  • Follow the Visual Interpreter Code of Professional Conduct.

Mac OS XCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-20
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🔥 Visual Interpreter PTE
Posted 2024-09-20

đź“Ť United States

🧭 Part-Time

đź’¸ $20 per hour

🔍 Assistive technology

  • A high school diploma or GED equivalent.
  • Be 18 years of age or older.
  • Fluent in English.
  • Right to work in the United States.
  • A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
  • A computer system that meets our required technical specifications: Windows or Mac computer using Windows 11 or Mac OS Ventura 13.0 or higher (no Chromebooks), a 4 Core CPU, a minimum of 40 GB of available disk space, Processor speed of 2.0 GHz or higher, Minimum of 8 GB RAM.
  • Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
  • Minimum internet speed of 50 Mbps.
  • Must additionally complete Aira Agent Prescreen and Aptitude Test.

  • Clearly and accurately present on-demand visual information to blind and low vision customers.
  • Consistently answer calls while scheduled.
  • Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
  • Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
  • Maintain strict data privacy standards and confidentiality.
  • Maintain regular and consistent attendance and punctuality.
  • Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
  • Anticipate Explorers’ needs and provide exceptional customer experience.
  • Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
  • Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
  • Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
  • Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
  • Develop and maintain effective working relationships with team members and Explorers.
  • Set high standards of performance for self and others.
  • Assume responsibility and accountability for completing assignments and tasks successfully.

Communication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 2024-09-20
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