🪄 Skills: Mac OS XCommunication SkillsAnalytical SkillsCollaboration
Requirements:
A high school diploma or GED equivalent.
Be 18 years of age or older.
Fluent in English.
Right to work in the United States.
Excluded locations: CA, CO, D.C., IL, MA, NJ, NY, OR, and WA.
A private workspace with no background noise that is free from family, friends, pets, visitors, etc.
A computer system that meets required technical specifications: Windows or Mac computer using Windows 11 or Mac OS Ventura 13.0 or higher (no Chromebooks), 4 Core CPU, minimum of 40 GB of available disk space, processor speed of 2.0 GHz or higher, minimum of 8 GB RAM.
Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
Minimum internet speed of 50 Mbps.
Must additionally complete Aira Agent Prescreen and Aptitude Test.
Responsibilities:
Clearly and accurately present on-demand visual information to blind and low vision customers.
Consistently answer calls while scheduled.
Display a composed and professional demeanor that inspires trust and supports the Aira mission.
Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
Maintain strict data privacy standards and confidentiality.
Maintain regular and consistent attendance and punctuality.
Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
Anticipate Explorers’ needs and provide exceptional customer experience.
Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
Set high standards of performance for self and others.
Assume responsibility and accountability for completing assignments and tasks successfully.
Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Follow the Visual Interpreter Code of Professional Conduct.