Visual Interpreter PTE

View full description

Requirements:

• A high school diploma or GED equivalent.
• Be 18 years of age or older.
• Fluent in English.
• Right to work in the United States.
• A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
• A computer system that meets our required technical specifications: Windows or Mac computer using Windows 11 or Mac OS Ventura 13.0 or higher (no Chromebooks), a 4 Core CPU, a minimum of 40 GB of available disk space, Processor speed of 2.0 GHz or higher, Minimum of 8 GB RAM.
• Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
• Minimum internet speed of 50 Mbps.
• Must additionally complete Aira Agent Prescreen and Aptitude Test.

Responsibilities:

• Clearly and accurately present on-demand visual information to blind and low vision customers.
• Consistently answer calls while scheduled.
• Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
• Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
• Maintain strict data privacy standards and confidentiality.
• Maintain regular and consistent attendance and punctuality.
• Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
• Anticipate Explorers’ needs and provide exceptional customer experience.
• Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
• Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
• Develop and maintain effective working relationships with team members and Explorers.
• Set high standards of performance for self and others.
• Assume responsibility and accountability for completing assignments and tasks successfully.