Visual Interpreter Supervisor

Posted 2024-10-13

💎 Seniority level: Junior, Two years or greater of customer service experience, One year or greater of supervisory experience

📍 Location: United States, PST, NOT STATED

💸 Salary: $23 per hour

🔍 Industry: Assistive technology

🏢 Company: Aira👥 251-500💰 $90.7m Series A on 2023-10-18CleanTech Energy

🗣️ Languages: English

⏳ Experience: Two years or greater of customer service experience, One year or greater of supervisory experience

🪄 Skills: Leadership

A high school diploma or GED equivalent.
Be 18 years of age or older.
Fluent in English.
Right to work in the United States.
A private workspace with no background noise that is free from family, friends, pets, visitors, etc.
A computer system that meets our required technical specifications including Windows or Mac OS Ventura 13.0 or higher, a 4 Core CPU, a minimum of 40 GB of available disk space, processor speed of 2.0 GHz or higher, minimum of 8 GB RAM, an internal or external camera, noise-canceling headphones with a wired microphone, and minimum internet speed of 50 Mbps.
Two years or greater of customer service experience.
One year or greater of supervisory experience.
Experience supervising 20+ individuals at a time.
Availability to work specified part-time schedule.

Support critical operations: serve as a subject matter expert, answering questions from Visual Interpreters, promptly resolving technical or emergency escalations, and reporting any issues to the relevant individuals.
Nurture organizational alignment: understand and communicate the strategic objectives of the Visual Interpreter Service department and foster a sense of understanding and confidence among Visual Interpreters.
Grow community engagement: understand the needs and interests of the Visual Interpreter community and find ways to connect with them meaningfully.
Complete projects as assigned.
Report performance-related discrepancies.
Follow the Visual Interpreter Code of Professional Conduct.
Respond to calls when escalated from Explorer and/or Visual Interpreter.
Act as a Visual Interpreter in high-profile demonstrations of the service.
Identify operational gaps and suggest process improvements.
Foster camaraderie and engagement amongst Visual Interpreters actively on shift.
Answer calls from strategic partners during periods of high demand.
Cascade and echo strategic initiatives of the Visual Interpreter Services department.
Report daily the results of operations during scheduled Leader on Duty shifts.
Communicate plans, projects, requests, and explanations effectively.
Develop and maintain effective working relationships with team members and Explorers.