Plumber Brother

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πŸ“ United States

πŸ” Plumbing services

  • Experience in an administrative or customer service role, preferably in a booking or scheduling function.
  • Strong communication skills, both written and verbal.
  • Proficient in using online booking systems and CRM software.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and manage multiple tasks effectively.
  • Knowledge of plumbing services is a bonus but not mandatory.
  • Flexible and adaptable to changes in the booking schedule or company policies.
  • Manage and oversee online booking inquiries through our website and app.
  • Assist customers with the online booking process, guiding them through selecting services and appointment times.
  • Ensure all bookings are accurate and customer information is updated in our system.
  • Respond promptly to customer inquiries related to online booking and troubleshoot any issues.
  • Work closely with the plumbing team to ensure service availability and scheduling.
  • Gather feedback from customers to improve the online booking experience.
  • Maintain a thorough understanding of Plumber Brother’s services, promotions, and policies.

Customer serviceAttention to detailOrganizational skillsExcellent communication skillsTroubleshootingData entryCRM

Posted 3 days ago
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πŸ“ United States

πŸ” Plumbing services

  • Proven experience in a reservation or customer service role.
  • Exceptional communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Comfortable with using computer systems and software applications.
  • Strong problem-solving skills and a customer-centric approach.
  • Previous experience in the plumbing or service industry is a plus.
  • Flexible availability to handle customer bookings as needed.
  • Assist clients in making reservations for plumbing services over the phone and through digital platforms.
  • Provide accurate information about services, pricing, and availability to customers.
  • Manage and update appointment schedules to optimize service efficiency.
  • Handle customer inquiries and provide timely follow-ups to confirm bookings.
  • Maintain an organized record of all reservations and customer interactions in the database.
  • Collaborate with the plumbing service team to ensure customer expectations are met and surpassed.
  • Continuously improve the booking process through feedback and innovative ideas.

Problem SolvingCustomer serviceData entryComputer skills

Posted 3 days ago
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