Online Booking Assistant

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Requirements:

• Experience in an administrative or customer service role, preferably in a booking or scheduling function.
• Strong communication skills, both written and verbal.
• Proficient in using online booking systems and CRM software.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Knowledge of plumbing services is a bonus but not mandatory.
• Flexible and adaptable to changes in the booking schedule or company policies.

Responsibilities:

• Manage and oversee online booking inquiries through our website and app.
• Assist customers with the online booking process, guiding them through selecting services and appointment times.
• Ensure all bookings are accurate and customer information is updated in our system.
• Respond promptly to customer inquiries related to online booking and troubleshoot any issues.
• Work closely with the plumbing team to ensure service availability and scheduling.
• Gather feedback from customers to improve the online booking experience.
• Maintain a thorough understanding of Plumber Brother’s services, promotions, and policies.