Remote Reservation Specialist

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Requirements:

• Proven experience in a reservation or customer service role.
• Exceptional communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Comfortable with using computer systems and software applications.
• Strong problem-solving skills and a customer-centric approach.
• Previous experience in the plumbing or service industry is a plus.
• Flexible availability to handle customer bookings as needed.

Responsibilities:

• Assist clients in making reservations for plumbing services over the phone and through digital platforms.
• Provide accurate information about services, pricing, and availability to customers.
• Manage and update appointment schedules to optimize service efficiency.
• Handle customer inquiries and provide timely follow-ups to confirm bookings.
• Maintain an organized record of all reservations and customer interactions in the database.
• Collaborate with the plumbing service team to ensure customer expectations are met and surpassed.
• Continuously improve the booking process through feedback and innovative ideas.