Neurolabs

👥 11-50💰 $3,500,000 Seed over 2 years agoArtificial Intelligence (AI)Computer VisionRetail TechnologySoftware💼 Private Company
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Neurolabs is a technology company democratizing computer vision, specializing in groundbreaking retail automation solutions. We build tools that enable developers to create sophisticated image recognition algorithms without needing extensive expertise, leveraging the power of synthetic data. Our solutions significantly improve efficiency and accuracy in retail operations. We utilize a tech stack including Amazon Route 53, IPv6, and focus on creating robust and scalable systems. Our engineering culture values innovation, collaboration, and rapid iteration, with a strong emphasis on solving complex problems. Neurolabs is a fast-growing company with a seed funding of $4.9M, headquartered in Edinburgh, Scotland, and currently expanding into the US market. We offer a flexible and remote-friendly work environment. Our products include ZIA (Zero Image Annotations) for product detection, ZIA Capture for easy catalogue updates, ChatCPG for AI-powered retail insights, and our core synthetic data generation platform for training advanced computer vision models. We pride ourselves on building innovative products that help our clients improve their business outcomes. We are a team of passionate individuals who are committed to making a difference in the retail technology sector. We offer competitive benefits, a collaborative and supportive environment, and the chance to make a significant impact within a dynamic and rapidly growing company. Neurolabs is committed to a supportive and inclusive workplace, building cutting edge AI solutions and fostering growth and learning within the company. We are actively looking to add talented team members to our expanding team.

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📍 United States

🧭 Full-Time

🔍 SaaS

  • 4+ years enterprise B2B SaaS customer success experience ($250K-$1M+).
  • Experience managing multiple enterprise stakeholders.
  • Proven track record of hands-on problem solving with technical products.
  • Experience driving business reviews and customer outcomes.
  • Excellent project management and organizational skills.
  • Strong remote collaboration and documentation abilities.
  • Self-motivated builder who thrives in ambiguity.
  • East Coast-based with flexibility to travel up to 40%.
  • Fast, get things done mentality with bias for action.
  • Experience in startup as first regional hire preferred.
  • Drive retention as primary point of contact for 3-5 strategic accounts.
  • Manage regular check-ins and respond to customer requests.
  • Coordinate with technical team on issue resolution.
  • Document customer interactions and maintain health metrics.
  • Travel up to 40% to ensure customer success.
  • Drive successful onboarding and implementation while ensuring adoption.
  • Guide enterprise implementation process end-to-end.
  • Proactively identify and resolve challenges alongside engineering.
  • Drive renewals through demonstrated customer value.
  • Run impactful QBRs/EBRs focused on metrics and business outcomes.
  • Partner with Growth team on expansion opportunities.
  • Build and execute strategic success plans.

Project ManagementData AnalysisDocumentationStakeholder managementTechnical supportCustomer SuccessSaaS

Posted 7 days ago
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