Customer Success Manager - US East Coast

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💎 Seniority level: Manager, 4+ years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: Neurolabs👥 11-50💰 $3,500,000 Seed over 2 years agoArtificial Intelligence (AI)Computer Vision Retail Technology Software

⏳ Experience: 4+ years

🪄 Skills: Project ManagementData AnalysisDocumentationStakeholder managementTechnical supportCustomer SuccessSaaS

Requirements:

4+ years enterprise B2B SaaS customer success experience ($250K-$1M+).
Experience managing multiple enterprise stakeholders.
Proven track record of hands-on problem solving with technical products.
Experience driving business reviews and customer outcomes.
Excellent project management and organizational skills.
Strong remote collaboration and documentation abilities.
Self-motivated builder who thrives in ambiguity.
East Coast-based with flexibility to travel up to 40%.
Fast, get things done mentality with bias for action.
Experience in startup as first regional hire preferred.

Responsibilities:

Drive retention as primary point of contact for 3-5 strategic accounts.
Manage regular check-ins and respond to customer requests.
Coordinate with technical team on issue resolution.
Document customer interactions and maintain health metrics.
Travel up to 40% to ensure customer success.
Drive successful onboarding and implementation while ensuring adoption.
Guide enterprise implementation process end-to-end.
Proactively identify and resolve challenges alongside engineering.
Drive renewals through demonstrated customer value.
Run impactful QBRs/EBRs focused on metrics and business outcomes.
Partner with Growth team on expansion opportunities.
Build and execute strategic success plans.