checktheticker

Posted 2024-11-07

📍 United States

🔍 Financial technology

Bachelor's degree in Marketing, Business, or a related field; MBA preferred.
3+ years of experience in product marketing, preferably in the tech or financial sector.
Strong analytical skills with the ability to interpret data and derive actionable insights.
Excellent writing and communication skills, with a knack for compelling storytelling in marketing.
Proven track record of developing successful go-to-market strategies for new products or features.
Ability to work collaboratively across teams and influence stakeholders.
Familiarity with digital marketing tools and techniques, including SEO, content marketing, and social media strategies.

Develop and execute comprehensive product marketing strategies to position checktheticker's offerings effectively in the marketplace.
Conduct market research to understand customer needs, market trends, and competitive landscape, translating insights into actionable marketing initiatives.
Create compelling product messaging and positioning that clearly articulate our unique value proposition and resonate with target audiences.
Collaborate with product development teams to align product features with market demands and provide input for product roadmaps.
Design and implement go-to-market plans for new product launches, ensuring all stakeholders are aligned and prepared for successful rollouts.
Support sales teams with the necessary tools and training to effectively communicate product value and benefits to clients and prospects.
Analyze marketing performance metrics and customer feedback to continuously refine strategies and improve product adoption.

SEO

Posted 2024-11-07

Posted 2024-10-28

📍 United States

🔍 Financial insights and market analysis

Bachelor’s degree in business, Management, Communications, or related field (or equivalent experience).
3+ years of experience in customer service management, preferably in a tech, finance, or remote-based setting.
Proven track record of managing and developing remote teams with high performance.
Strong communication skills and an ability to effectively manage challenging customer interactions remotely.
Familiarity with CRM software and other remote communication tools; experience with financial tools or market data platforms is a plus.
Analytical skills with the ability to interpret service data and implement data-driven improvements.
Strong problem-solving skills and ability to work independently and under pressure in a remote environment.

Lead, coach, and manage a remote team of customer service specialists to meet or exceed performance goals.
Develop and refine customer service processes, policies, and standards to enhance customer satisfaction and engagement.
Handle escalated customer issues with empathy and efficiency, ensuring swift resolutions.
Monitor and analyze service metrics and KPIs to identify trends, improvement areas, and training needs.
Provide feedback and insights to cross-functional teams to support ongoing product and service improvements.
Foster a positive, customer-focused culture within the remote team through training, coaching, and regular feedback sessions.
Stay informed about industry best practices, trends, and tools to keep our customer service at the forefront of the industry.

Communication SkillsAnalytical Skills

Posted 2024-10-28

🔧 Requirements