- Participate in solution design and analysis along with the implementation project team
- Share best practices and provide guidance to clients throughout duration of the project
- Produce a detailed functional design document to match client requirements
- Co-implement the configuration of the solution
- Guide client through system implementation of additional functionality
- Prioritize issues and projects
- Identify clients’ problems, opportunities and risks
- Gather and analyze relevant data
- Conduct client interviews and facility visits
- Work with clients to implement solutions
- Participate and lead, when needed, project meetings with clients
- Participate in internal projects as required
- Participate in pre-sales activities as needed
- Participate in industry and marketing activities as needed
Process improvement