Iterable

2+ years in a similar presales role, preferably SaaS and/or MarTech.
Technically curious and self-motivated – passionate about learning.
Strong understanding and knowledge in any of the following areas, particularly in the Martech ecosystem: Mobile Integration/SDKs, APIs, Data Flow/Integrations, MarTech Stack Ecosystem.
Demonstrable strong verbal and written communication skills.
Team players who are willing to constantly iterate and drive results.

Work closely with our Enterprise Account Executives to assess prospect challenges, think critically to devise solutions, and strategize how to present that information.
Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences.
Investigate prospects' technical landscape to provide a seamless integration recommendation.
Support prospects from initial scoping through to successful handoff to our Professional Services team.
Play a major role in helping to close large SaaS enterprise deals.
Liaison with internal teams to deliver new features and drive adoption of the Iterable platform.
Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organization.

REST APITechnical supportSaaS

Posted 14 days ago

Posted 14 days ago

📍 San Francisco, New York, Denver, London, Australia, New Zealand

🧭 Full-Time

💸 116000.0 - 175000.0 USD per year

🔍 Customer engagement platform (SaaS)

Bachelor’s degree or equivalent experience.
5+ years of experience in a B2B customer success role within a fast-paced SaaS startup.
3+ years of team building and management experience.
Demonstrated history of hiring and managing top talent.
Experience delivering complex solutions at the enterprise level.
Strong problem-solving skills and ability to manage ambiguity.
Exceptional communication and interpersonal skills.
Desire to educate customers about the platform.
Ability to understand technical concepts.
Strong empathy for customers and commitment to solving their challenges.
Willingness to travel up to 25% of the time.

Manage a team of Customer Success Managers to ensure customer happiness and increased ROI.
Build meaningful relationships with internal stakeholders and customer executives.
Understand customer product usage and identify ways to enhance effectiveness.
Drive regular check-ins and quarterly business reviews to monitor client satisfaction.
Identify new business opportunities and strategic initiatives for retention and growth.
Maintain trusted advisor relationships with clients.
Resolve customer issues efficiently.
Motivate and manage a high-performing Customer Success team.
Track and report metrics on team effectiveness.
Propose changes to the application to improve customer experience.
Work closely with Engineering, Product, Marketing, and Sales teams to communicate product features to customers.

LeadershipProblem SolvingEmpathyClient relationship managementCross-functional collaborationTechnical supportCustomer SuccessSaaS

Posted 14 days ago

Posted 2 months ago

📍 San Francisco, New York, Denver, London, Australia, New Zealand

🧭 Full-Time

🔍 Customer engagement platform

5+ years relevant software development experience.
Experience in building production-ready, scalable web applications.
Proficiency in at least one modern programming language (ideally Scala and/or Java).
Extensive experience with Elasticsearch and/or relevant technologies like Postgres.
Desire to work in a highly remote/distributed but collaborative environment.
Willingness to take on-call responsibilities.
Fluency in English (verbal and written).
Legally authorized to work in the EU.

Contribute to team roadmap and planning sessions to enhance customer value.
Collaborate with cross-functional teams, product, and design to conceptualize and build new product features.
Be responsible for the entire lifecycle of projects, from design and planning through development and deployment.
Develop solutions to scale a complex platform reaching millions of users.
Contribute to the code review process by offering improvement suggestions.

GraphQLSoftware DevelopmentElasticSearchJavaKafkaSCRUMPostgresRedisScala

Posted 2 months ago

Posted 3 months ago

📍 USA, Australia, New Zealand

🧭 Full-Time

💸 $102,500 - $158,000 per year

🔍 SaaS, Customer Engagement Platform

You have experience supporting multiple C-Level executives in customer-facing roles.
You have experience liaising with high-caliber external customers and partners.
You have proven ability to work in a fully remote setting.
Experience with G-Suite and Expensify is required.

As an Executive Assistant at Iterable, you're supporting the CRO and the SVP of Customer Success.
You will manage calendars and priorities proactively and strategically.
You will coordinate a high volume of internal and external meetings, responding to emails and Slack messages with urgency.
You will help plan team events, manage expenses, and may support other executives as needed.

Business DevelopmentAdministrative ManagementCommunication SkillsAnalytical SkillsCollaborationTime Management

Posted 3 months ago

🔧 Requirements