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Clarivate_Careers

Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com .

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🔥 Vice President, Machine Learning Engineering
Posted 2024-11-14

📍 United States of America

🧭 Full-Time

💸 220000 - 280000 USD per year

🔍 Life Sciences and Healthcare

  • Bachelor’s degree in Computer Science or related field (or equivalent applicable experience).
  • A seasoned technical leader, with 8+ years industry experience and 2+ years in engineering management.
  • Experience in delivering working ML/AI products.
  • Master’s or Ph.D. in Computer Science, Machine Learning, AI, or related field.
  • Experience collaborating with cross functional teams and product owners.
  • Strong understanding of machine learning algorithms, data preprocessing, and model evaluation.
  • Experience designing software for the life science industry.

  • Work with the SVP of AI Product Transformation to identify highest leverage AI implementation opportunities across the Clarivate life sciences portfolio.
  • Assist in communicating AI investment and growth opportunities to the ELT, CEO, and potentially Board of Directors.
  • Formulate, communicate, and lead iteration of implementation approaches to achieve our AI project goals.
  • Hire, lead and manage a diverse, high-performing engineering team to execute against these goals.
  • Work closely with individual product owners and biologists to understand workflows, constraints, business value and opportunities at a granular level.
  • Spend extensive time 'looking at data'.
  • Contribute meaningful amounts of code and/or documentation.
  • Mentor and develop a team of more junior, high performance, impact-oriented engineers and data scientists.

LeadershipProject ManagementPythonSoftware DevelopmentAgileArtificial IntelligenceData AnalysisMachine LearningPeople ManagementProduct ManagementSCRUMProject CoordinationCross-functional Team LeadershipProduct DevelopmentStrategyAlgorithmsData analysisData scienceGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesMentoringPresentation skillsTime ManagementWritten communicationDocumentationCoaching

Posted 2024-11-14
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🔥 Customer Success Manager
Posted 2024-11-07

📍 Italy

🧭 Full-Time

🔍 Academic and Government solutions

  • Bachelor’s degree in Library Information Science or related fields.
  • At least 5 years of experience in a customer-facing role such as Customer Success or Account Management.
  • Previous experience with library software solutions from Ex Libris (e.g., Alma, PrimoVE, Leganto) or similar solutions.
  • A background in academic libraries, government, or higher education is strongly preferred.
  • Fluency in both Italian and English is required.
  • Master's degree and experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) would be an advantage.

  • Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.
  • Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris products and services; work with colleagues across the organization to ensure swift issue resolution.
  • Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.
  • Drive growth: secure existing business and identify expansion opportunities across Clarivate's products and services.
  • Provide high-level governance and operational oversight: maintain effective internal working relationships with various teams to ensure continuous customer focus.
  • Deliver regular business reviews: collaborate with Sales and other partners to review progress with key customer contacts.
  • Support the Customer Success mission: assist leadership in identifying and reporting key initiatives.
  • Partner and Mentor: share knowledge and provide input for team improvement.

LeadershipPeople ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
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