Apply📍 CIS
🔍 Crypto and blockchain technology
- Diploma from college or above, related to any major.
- A minimum of 2 years' experience as a social media agent, customer service, or similar role.
- Excellent command of spoken and written English AND Russian.
- Ability to work independently in a fast-paced environment.
- Willingness to work according to the given schedule for 24x7 operations.
- Strong people skills to navigate difficult situations and remain calm.
- Solutions mindset for effective customer issue resolution.
- Excellent time management to multitask and solve issues efficiently.
- Quick learner with the ability to respond to feedback constructively.
- Interacts with customers to address inquiries and problems in real-time.
- Attending to inquiries/issues from global customers on email, chat, voice, and social media.
- Liaising with internal/external stakeholders to handle complaints and feedback.
- Maintaining knowledge of company products to communicate effectively.
- Creating strong relationships with partners and external stakeholders.
- Escalating unresolved issues to Level 2/Supervisors as necessary.
Communication SkillsCollaborationProblem SolvingCustomer service
Posted 2024-10-21
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