Senior Agent, Customer Service (Russian Speaker)

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Requirements:

• Diploma from college or above, related to any major.
• A minimum of 2 years' experience as a social media agent, customer service, or similar role.
• Excellent command of spoken and written English AND Russian.
• Ability to work independently in a fast-paced environment.
• Willingness to work according to the given schedule for 24x7 operations.
• Strong people skills to navigate difficult situations and remain calm.
• Solutions mindset for effective customer issue resolution.
• Excellent time management to multitask and solve issues efficiently.
• Quick learner with the ability to respond to feedback constructively.

Responsibilities:

• Interacts with customers to address inquiries and problems in real-time.
• Attending to inquiries/issues from global customers on email, chat, voice, and social media.
• Liaising with internal/external stakeholders to handle complaints and feedback.
• Maintaining knowledge of company products to communicate effectively.
• Creating strong relationships with partners and external stakeholders.
• Escalating unresolved issues to Level 2/Supervisors as necessary.