Paradigm

πŸ‘₯ 251-500CRMTransaction ProcessingService IndustryInformation TechnologySoftwareπŸ’Ό Private Company
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Paradigm is a company focused on providing innovative payment solutions and customer support services, aiming to enhance user experience in financial transactions.

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πŸ“ United States

πŸ” Software Development

  • 3+ years' experience developing SaaS and/or eCommerce web applications
  • BS in Computer Science or equivalent
  • Proficiency with modern multi-paradigm languages; knowledge of PHP (preferred), Ruby, Java, Python, etc.
  • Demonstrable experience with ES6 and Typescript
  • Knowledge of modern browser-based UI development with frameworks such as React and/or Angular
  • Experience of any cloud environment (AWS preferred)
  • Experience in a relational database management system (MySQL preferred) and data modeling
  • Experience with professional software engineering best practices for the full software development cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
  • Develop new software product features and enhancements using SOLID design principles
  • Produce clean, efficient, and maintainable code based on specifications
  • Collaborate and partner with cross-functional teams such as Product Management and Customer Success to understand their needs and to come up with the best outcome
  • Troubleshoot systems and customer issues and help in resolving those by identifying short-term and long-term solutions
  • Increase the coverage of unit testing and automate the manual tasks whenever possible
  • Actively participate in code reviews and create technical documentation
  • Champion and demonstrate the best practices in day-to-day activities
  • Lead various technical projects to elevate current products to the next level to handle the upcoming growth
  • Support and develop software engineers by providing advice, coaching, and educational opportunities
  • Other duties as assigned

AWSBackend DevelopmentPHPSoftware DevelopmentSQLCloud ComputingEs6GitMySQLReact.jsTypeScriptREST APIServerlessCI/CDData modelingSoftware Engineering

Posted 5 days ago
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πŸ“ United States

🧭 Full-Time

πŸ” Legal technology

  • 2+ years of experience in Customer Success or Customer Service.
  • 2+ years of experience in a SaaS environment.
  • Experience in a client-facing, support, or technical role.
  • Proven ability to lead initiatives in a team environment.
  • Experience in a high-growth or early-stage startup.
  • Knowledge of the legal industry is advantageous.
  • Familiarity with tools such as SalesForce, Intercom/Zendesk, JIRA, G Suite.
  • Become a Subject Matter Expert (SME) to provide personalized service and demonstrate product value.
  • Manage a portfolio of clients to foster long-term relationships.
  • Onboard and train customers on software use to increase day-to-day efficiency.
  • Respond to high-level customer inquiries via email or phone.
  • Collaborate with departments to resolve issues and enhance customer experiences.
  • Work with Customer Support to flag and escalate account requests.
  • Cooperate with Sales for a smooth client transition.
  • Collect product feedback from clients for product team discussions.
  • Enhance client satisfaction and retention.

TrainingCustomer SuccessSaaS

Posted 3 months ago
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πŸ“ United States

🧭 Full-Time

πŸ” Legal Technology

  • 1+ years of consultative, B2B sales experience, preferably in SaaS and FinTech.
  • Bachelor’s Degree preferred.
  • Comfortable with cold calling to build a sales pipeline.
  • Excellent written communication and conversational skills.
  • Passion for sales and a self-driven sense of motivation.
  • Team player mentality.
  • Ability to serve as a consultant and get prospects to think differently about their business.
  • Gain a thorough understanding of the online payments industry.
  • Prospect and identify key decision makers within a company through various platforms.
  • Grow, organize and maintain a pipeline of prospects.
  • Achieve and consistently exceed monthly sales goals.
  • Sell the value of our product to prospects via email and phone.
  • Manage expectations of our solution and overcome objections.
  • Create and nurture relationships with customers through creative methods.
  • Construct new sales collateral as needed.
  • Own payments sales data and report data to other Paradigm stakeholders.
  • Develop skills necessary for areas of growth and opportunity within the company.

Business DevelopmentData AnalysisCommunication SkillsAnalytical SkillsCollaborationC (Programming language)Relationship buildingSaaS

Posted 6 months ago
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